Dover Saddlery Frequently Asked Questions
Everything you need to know about your equestrian gear, orders, and services.
What is the 100% Satisfaction Guarantee?
At Dover Saddlery, we stand behind the quality of our products. If you are not completely satisfied with an item, you may return it for an exchange or a refund within one year of purchase, provided it is in new condition with original packaging.
How do I determine the correct blanket size for my horse?
To find the perfect fit, measure from the center of your horse's chest, along the side of the body, to the point of the buttock. This measurement in inches corresponds to the blanket size you should order.
Does Dover Saddlery offer custom tall boot fittings?
Yes, we offer expert custom boot fittings at our retail locations. You can also follow our online measuring guides to provide accurate dimensions for semi-custom and custom orders via our website.
What are your shipping options for oversized items like saddles?
Oversized items such as saddles or trunks are shipped via standard ground service. Please note that a specialized handling fee may apply to ensure these premium items are protected during transit.
Can I return a riding helmet?
For safety reasons, helmets must be returned in brand new, unworn condition with all original tags and manuals attached. We cannot accept returns on helmets that show signs of use or have been involved in a fall.
Do you offer a saddle trial program?
We offer a Test Ride program that allows you to try select saddle models. This ensures you and your horse find the perfect fit and balance before making a final commitment to purchase.