Dover Saddlery Returns & Exchanges
We stand behind every item we sell; if you are not completely satisfied with your purchase, you may return it for a refund or exchange within one year of the purchase date. Please ensure items are in original condition with tags attached, though we offer a 100% satisfaction guarantee on the quality of all our equestrian gear.
Initiate Your Return
Visit our online returns portal to print a pre-paid shipping label or locate your original packing slip to begin the process.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all protective wraps are included to prevent damage to saddles or delicate apparel during transit.
Ship It Back
Affix the return shipping label to your package and drop it off at any authorized UPS location or schedule a pickup.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing